Exchanges and Returns
Return & Exchange Policy
At Earth's Marvels, we want you to be completely satisfied with your purchase. That’s why we offer a 180-day money-back guarantee! If for any reason you are not happy with your product, we provide hassle-free returns and exchanges according to the following policies.
180-Day Return Policy
You can return products within 180 days of receiving your order. To be eligible for a return, the product must be in its original, unused condition and in its original packaging.
How to Process a Return
1️⃣ Contact: Send an email to info@earthsmarvels.com with your order number and the reason for the return.
2️⃣ Approval: Once we receive your request, we will send you instructions for returning the product.
3️⃣ Shipping: Send the product to the provided address. Earth's Marvels is not responsible for return shipping costs.
4️⃣ Refund: Once we receive and verify the returned product, we will process your refund through the original payment method. Processing times may vary depending on your bank or payment provider.
✔ No risk – 100% money-back guarantee within 180 days!
Exchange Policy
If you need to exchange a product for a different size, color, or model, follow these steps:
1️⃣ Contact: Send an email to info@earthsmarvels.com with your order number and details of the exchange you want to make.
2️⃣ Approval: We will send you instructions on how to return the original product and proceed with the exchange.
3️⃣ Shipping: Send the product to the provided address. Exchange shipping costs are the responsibility of the customer.
4️⃣ New Shipment: Once we receive and verify the original product, we will send you the requested new product. You will receive a confirmation email with the tracking number.
Non-Returnable or Non-Exchangeable Products
🚫 Customized or made-to-order products
🚫 Products on sale or discounted
🚫 Personal care products that have been opened or used
Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of receiving the item. Provide us with photos of the damage or defect along with your order number.
✔ We will send you a replacement at no additional cost or offer you a full refund.
Additional Information
For any further questions about our return and exchange policy, feel free to contact us:
📧 Email: info@earthsmarvels.com
Our customer service team will be happy to assist you!